– Kelly & Shannon

Terms Of Service

Last updated: September 29, 2026

1. Who we are and scope

This website, kellyandshannon.com, is operated by Kelly & Shannon, a trading name of Veyra, registered in the Netherlands under Chamber of Commerce (KvK) number 42127286, with its registered office at Arnelaan 7, 4335 TA Middelburg, Netherlands. In these Terms, "we", "us" and "our" refer to Kelly & Shannon.

These Terms of Service apply to every visit to our website and every order placed on it. They should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy and Cookie Policy. Our online store is hosted by Shopify.

2. Use of our Services

You must be at least 18 years old, or the age of majority in your state of residence, to place an order. By using our website, you confirm that you meet this requirement and that the information you provide is accurate.

3. Changes to the site and to these Terms

We may update our website and these Terms from time to time. The version of the Terms that applies to your order is the version published on our website at the time you place your order.

4. Products, pricing and availability

All prices are shown in U.S. dollars (USD). Shipping is free on every order. Any applicable sales tax is calculated and shown at checkout before you pay. We aim to show product colors and details accurately, but colors may look slightly different depending on your screen. All products are subject to availability.

5. Orders and acceptance

After you place an order, you receive an order confirmation by email. This confirms that we have received your order. We may refuse or cancel an order, for example if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. In that case, we will inform you and refund any amount paid in full.

6. Account and billing information

You agree to provide current, complete and accurate purchase and account information, and to update it when it changes. You are responsible for keeping your account login details confidential.

7. Payment

We accept the payment methods listed in our Payment Policy. Your payment is charged when your order is confirmed. We do not offer subscriptions or recurring payments.

8. Shipping, delivery and returns

Shipping and delivery are handled according to our Shipping Policy. Returns and refunds are handled according to our Return & Refund Policy, which gives you 30 days from the date you receive your order to request a return.

9. Third-party tools and services

Our website may include tools or services provided by third parties, such as payment providers, shipment tracking and analytics. We are not responsible for the content or operation of third-party services, and your use of them may be subject to their own terms.

10. Reviews, feedback and other submissions

If you send us reviews, comments or other submissions, you allow us to use, publish and display them in connection with our store. Your submissions must be truthful and must not contain unlawful, offensive or misleading content. We never publish fictitious reviews and never pay anyone to leave a review.

11. Personal data

How we collect and use your personal data is described in our Privacy Policy.

12. Errors and omissions

Our website may occasionally contain errors in product descriptions, prices or availability. We reserve the right to correct these errors and to update information at any time, including after an order has been placed. If an error affects your order, we will contact you before processing it.

13. Prohibited uses

You may not use our website for any unlawful purpose, to infringe the rights of others, to upload viruses or harmful code, to collect personal information of others, or to interfere with the security or operation of the website.

14. Intellectual property

All content on this website, including text, images, logos and design, is the property of Kelly & Shannon or its licensors and may not be copied, reproduced or distributed without our prior written permission.

15. Disclaimer of warranties

Our website and services are provided on an "as-is" and "as-available" basis. To the extent permitted by law, we make no warranties beyond those that apply by law, and we do not warrant that the website will be uninterrupted or free of errors.

16. Limitation of liability

To the extent permitted by law, Kelly & Shannon is not liable for any indirect, incidental or consequential damages arising from your use of our website or products. Our total liability for any order is limited to the amount you paid for that order.

17. Indemnification

You agree to indemnify and hold Kelly & Shannon harmless from any claims arising from your breach of these Terms or your violation of any law or the rights of a third party.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Termination

These Terms remain in effect until terminated by you or us. We may suspend or end your access to our website if you breach these Terms. Obligations arising from orders already placed remain in effect.

20. Entire agreement and waiver

These Terms, together with the policies referred to in them, form the entire agreement between you and us regarding the use of our website. If we do not enforce a right or provision of these Terms, this does not mean that we waive that right or provision.

21. Governing law

These Terms are governed by the laws of the State of Arkansas, United States, without prejudice to any mandatory consumer protection rights that apply to you under the law of your place of residence.

22. Contact

If you have any questions about these Terms, please contact us:
Email: support@kellyandshannon.com
Phone: +31 6 10198853
Contact form: Contact page
Response time: within 24 business hours

Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed