– Kelly & Shannon

Last updated: September 29, 2026

This Privacy Policy explains how Kelly & Shannon, a trading name of Veyra, collects, uses and protects your personal information when you visit or place an order on kellyandshannon.com.

Information we collect

Information you give us

When you place an order, create an account, sign up for our emails or contact us, we collect your name, email address, shipping and billing address, phone number, and the details of your order. Payments are processed by our payment providers; we never receive or store your full card details.

Information collected automatically

When you visit our website, we automatically collect information such as your IP address, browser and device type, the pages you view, and how you interact with our website. We collect this information through cookies and similar technologies. For more details, see our Cookie Policy.

How we use your information

To process and deliver your order and send you shipping and tracking updates.
To provide customer service and answer your questions.
To handle returns, exchanges and refunds.
To prevent fraud and protect the security of our website and customers.
To improve our website, products and services.
To send you marketing emails, only if you have given your consent.
To comply with our legal and tax obligations.

Legal bases

We process your personal information on the following legal bases: the performance of a contract (processing and delivering your order), your consent (for example for marketing emails and non-essential cookies), our legitimate interests (for example fraud prevention and improving our website), and compliance with legal obligations (for example tax and accounting rules).

Sharing your information

We share your personal information only with parties that help us run our store:

Shopify, the platform that hosts our online store.
Payment providers that process your payment by card, Shop Pay, Apple Pay and Google Pay.
Logistics and fulfillment partners that pack and deliver your order.
Analytics and advertising partners, such as Google and Meta, if you have given your consent.
Email and customer support tools we use to communicate with you.

We do not sell your personal information.

International transfers

Kelly & Shannon is operated by Veyra, a company registered in the Netherlands. Your information may be processed in the Netherlands, the United States and other countries where our service providers operate. When we transfer personal information outside the European Economic Area, we use appropriate safeguards, such as the Standard Contractual Clauses approved by the European Commission.

How long we keep your data

We keep your personal information only as long as necessary for the purposes described in this policy. Order information is kept for as long as required by tax and accounting laws. Marketing data is kept until you unsubscribe or withdraw your consent.

Your rights

You have the right to access, correct or delete your personal information, to object to or restrict its processing, to receive your data in a portable format, and to withdraw your consent at any time. To exercise these rights, email us at support@kellyandshannon.com. We respond within 30 days. You can also opt out of the sale or sharing of your personal information for targeted advertising via Your Privacy Choices.

Marketing communications

If you subscribe to our emails, you can unsubscribe at any time with the unsubscribe link at the bottom of every email.

Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse and unauthorized access. Our store runs on Shopify, which uses encrypted connections (SSL) and is PCI DSS compliant for payments.

Children

Our website is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

Contact and complaints

If you have any questions about this Privacy Policy, email us at support@kellyandshannon.com or use our Contact page. We answer within 24 business hours. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).